Help Center


Pattern Shop FAQ

What is for sale in your shop?

How do I pay for my order? Do I have to use Paypal?

Why do I have to enter my email address, even for a free pattern?

How do I get my order and save the pattern to my device?

Can I sell items made using your patterns?

Will I get an update if you change a pattern in some way?

What do I do if there is a problem with my order?

Refunds and Exchanges

Why am I only allowed to download my pattern ten times?

How can I get help with a pattern?

I can't save my PDF because it's asking for a password. What do I do?

Rewards Program FAQ

What is this Rewards Program button I see?

How do I join your rewards program?

What are Pattern Points?

How do I know my Pattern Points balance and redeem them?

How can I earn a $10 discount by referring my friends to your shop?

Will I get points for previous purchases if I sign up for rewards now?

Gift Vouchers

Can I buy a gift voucher for a friend?

How do I redeem a gift voucher?