Help & FAQ
Need help with a pattern? A purchase? A download? Have a yarny question? Chances are, you're not alone so here is where you will find answers to the most commonly asked questions. If your question isn't answered here, this post may help.
Where can I find out about your books?
Clicking on the book you're interested in in my shop will show a full description of the book and what is in it.
Or you can head to this page on my blog to read about them all.
I'm not in Australia. Can I still order your books?
Indeed you can! I just won't be the one you order from as postage time and costs would be ridiculous for you. Search your local favourite online book reatiler for my name or the title of the book you want.
They are all availale all over the world from places like Amazon, Barnes and Noble, Booktipia etc.
I think I found a mistake in a book
As much as I'd like to think I and my team are perfect, we're not. The odd oops has on occassion snuck in. As they are noticed, changes are made to the digital edition and manuscript for future printing. Downloading your digital version again will be the most recent version.
If major changes that affect the ability of a pattern being made, details are added to an errata page for each book. Please note that as corrections are made when found, your version may indeed be the latest version and these errata notes will be irrelevant.
You can find the errata pages here:
If you beleive there is an error not noted on these pages, please get in touch so I can amend things.
I don't understand how your pattern is written. Can you please explain it?
Sure! There are so many formats for crochet patterns, it can be hard going from one designer’s patterns to another. I have written a blog post all about how and why I write my patterns like it do. You can read it here.
Pattern Purchase/Download Issues
I ordered a pattern, but I haven't received an email to download it.
You can access your download from the order confirmation page, the order confirmation email and also your account if you have one. Please check your spam folder if you need the email. If you used Paypal to purchase, check your Paypal email address for the order email. If you still can’t find it, email me with your order details and we’ll sort it out. No drama.
I accidentally ordered the wrong terminology. I need UK/US.
If it was a free pattern, simply go back to the store and add the correct terms version to your cart and go from there.
If it was a paid pattern, email me and we'll sort it out.
General Crochet Help
I have never heard of *that* stitch or technique. Can you explain what it is please?
If what you need help with isn't covered there, email me and I'll help you out.
How much yarn do I need for...?
Well, the answer to that depends on many things! So, head over to my blog post where I tell you how to work out how much yarn you need to make your project.
If you are making one of my blanket patterns, all the yarn requirements are listed in the patterns.
Pattern Shop FAQ
What is for sale in your shop?
Most products in my Pattern Shop are digital files in PDF format. Aussies and Kiwis can also order my books in physical form from my shop.
You will find blankets, ebooks of multiple patterns, bags, scarves and cowls, free patterns and other assorted crochet patterns.
There are patterns aimed at all levels of crochet experience from beginners to more challenging patterns for advanced crocheters.
How do I pay for my order? Do I have to use Paypal?
Add all the patterns you want to your cart.
View your cart to proceed to checkout.
You can choose Paypal to be taken to your Paypal account. Or you can choose Checkout, where you can pay with your credit card, google pay, apple pay or shop pay. You have the choice here to set up an account for my shop to save time entering information for subsequent orders.
If you have a discount code, you will be able to apply it at the final order confirmation page.
Why do I have to enter my email address, even for a free pattern?
Well, if I ever update a pattern, for whatever reason, you will automatically be emailed the new update. Cool huh? This is the same if it’s a free or paid pattern.
How do I get my order and save the pattern to my device?
The order confirmation page has a link to download your pattern. The same link is also in your order confirmation email and can be accessed in your account if you have one.
What happens when you click on download will vary depending on your device.
The file will either download straight to your device folders – mine go to a “downloads” folder – or open in a new browser window.
If it opens in a new browser window, you will need to save it manually to your device.
For windows systems, that may mean clicking the downward arrow on the top right of the file preview.
For apple devices, you will need to hit the share icon and save it to books. Check your device help if you’re not sure how to save a PDF.
Please check your spam folder if you don’t see the email within a few minutes of ordering and contact me if you don’t have it.
Can I sell items made using your patterns?
Sure! You can sell your finished items, but please include a link or reference to me as the designer. A note to say Pattern by Shelley Husband is fine. Thank you.
Will I get an update if you change a pattern in some way?
Yes! If I ever need to make a change to a pattern, you will be emailed a link to download the latest version.
What do I do if there is a problem with my order?
Contact me by emailing me and I’ll help you out. I’ll get back to you within 24 hours. If it’s a technical issue, please provide me with as much information as you can – screenshots are great – so I can get to the bottom of your issue for you.
Refunds and Exchanges
There are no refunds for digital products. If a book arrives damaged, please contact me and we’ll sort it out.
If you have a problem getting your order, please contact me by emailing firstname.lastname@example.org and I will help you.
If you accidentally purchased the UK version of a pattern instead of the US version (or vice versa), contact me and we’ll sort it out. That’s easy to fix and no bother at all.
Why am I only allowed to download my pattern 10x times?
The download is limited to 10x attempts to prevent the illegal sharing of download links. Please do let me know if you have issues though as I understand things happen like internet dropping out mid download. I can reset it for you no drama.
Where can I find your app?
Can I access my account and download patterns from the app?
Yes indeed! In fact, the app is a super place to stay signed in to your account and easily access all your orders.
How do I join your rewards program?
Easy! Click on the blue "Reward Program" button on the bottom left and create an account. Doing so will earn you 200 points right away!
If you've previously created an account here or elsewhere, this is new and different. For example, if you signed up for my emails, you'll need to sign up to this as well as it's completely separate.
If you've made purchases before joining the rewards program, contact me with details of your orders and I'll adjust your pattern points balance.
What are pattern points?
Pattern Points are what you accumulate, leading to a discount on future purchases.
You can earn them in lots of ways.
- You get 10 Pattern Points for every dollar you spend.
- Creating a Spincushions Pattern store account earns you 200 points.
- Sharing my store on Facebook or Twitter earns you 50 points.
- Following me on Instagram or liking my Facebook page earns you 100 points.
- If you update your account with your birth date, you'll earn 100 points on your birthday each year. To do this, click on the rewards button, log in if you're not already and click on "earn more points". You'll see a place to enter your birth date.
Click on the Rewards Program Button, log in and hit "earn more points" to see all the ways you can earn points.
How do I know my Pattern Points balance and redeem them?
You can check your Pattern Points balance at any time by clicking the Rewards Button and logging in.
Also, you will be sent an email when you earn points that will tell you how many you have earned and how many more you need to reach your next rewards.
You will be notified by email when you earn enough points for a reward with a discount code.
- 500 points are equal to a $5 discount
- 1,000 = $10 discount
- 25,000 = $25 discount
To claim your discount, click the link in the reward email and the discount code will be automatically applied to your order. Or, you can manually add the code at checkout.
How can I earn a $10 discount by referring my friends to your shop?
Once you've created an account, you can refer my store to your friends via email, Twitter or Facebook. When referring, your friends will receive a 10% discount straight up.
You'll earn an automatic $10 discount if your friend spends over $20. You'll get an email with your special code so you won't miss it.
Simply click on the Rewards Button, log in and scroll to under your points balance. You'll find your referral code there.
Will I get points for previous purchases if I sign up for rewards now?
If you've made purchases before joining the Rewards Program, just contact me with details of your order/s and I'll allocate the points to you for prior purchases.
Can I buy a gift voucher for a friend?
Yes! Click here to choose how much you want the voucher for and add to cart.
How do I redeem a gift voucher?
Click the link in the gift card email to start shopping. Redeem the value of a gift card by entering its unique code at checkout. This code isn't case sensitive. A gift card holds a balance, which can be spent over more than one order. Gift card balances are applied to the total value of an order, which can include taxes and shipping.
Got another question?
There are lots of ways to get my help.
Join my Facebook Group
There are lots of folks there who will jump in and help you if I am not around. I do go there at least once a day to answer any queries. You can find it here.
If you need specific help with anything, email me. Please give me as much information as you can. If it’s applicable, include screen shots or clear, daylight, straight down photos of your crochet help me help you. I reply to all emails within 24 hours during the week. So if you send something Friday afternoon, I most likely won’t get back to you until Monday morning.